Shipping, Returns & Our Guarantee
Proud & Free Pledge, Plea & Guarantee
We pledge to fulfill your order within 2 working days (except for a few more days of delays when Uncle Freddy hits the sauce or starts to blaze). Either way we'll be taking care of you in spades.
And if shit goes south you won't need to be a loudmouth—don't worry boss all's not lost. Sure enough you'll get your dope stuff. If not, your full refund is in the bag (or your choice of an immediate replacement with swag). These come with a Proud & Free Don't Worry Be Happy Guarantee aka our Proud And Free Customer Protection Guarantee.
Returns & Refunds Summary Policy
If the item is defective, or not what you ordered, you can opt to receive a full refund, period. You can also return your order for any reason within 7 days of receipt subject to our Customer Protection Guarantee below.
Proud & Free Customer Protection Guarantee
If an item is defective, or not what you ordered, customers have the right to choose between a full refund or a replacement (which will be re-shipped to you with extra free swag).
Unless a product's page/description indicates special terms (usually for high-priced or custom items), you can return your order for any reason by shipping it to us within 7 days of receipt and we'll send you a full refund subject to the following:
• Items selling for $100 or more should be returned unused with all original packaging intact
• Buyer is responsible for return shipping costs plus a checkout and restocking fee of 5% of the product price
• The customer must contact us first prior to all returns
• In rare instances (usually for high-priced or custom items) we may need to give you a comparably-priced alternative after first discussing this with you
• Specific products may have different return, warranty and refund rules, which will be clearly indicated (our $70k Rolex Platinum Daytona for example)--please make sure to read a product's description before ordering.
Regardless of the above parameters, we want you guys to be happy. Hell, we're bound by ink & biker blood and by our gey as fuck Don't Worry Be Happy Guarantee. So talk to us and we'll make sure we come to a fair resolution.
BOTTOM LINE: regardless of the issue, we'll work with you to get it resolved.
Depending on the product and your location, US shipping usually takes between 1 to 4 weeks' duration, and shipping may take up to 5 weeks if you're in another nation.
Our products are warehoused all over the world. Depending on your location it may take a minute to receive your pearl. Please note that during the busy holiday season from December through February, shipping times may vary or get a bit hairy.
Delivery Guarantee - US
If your item is not delivered in 30 days, you'll receive a full refund or the item will be reshipped immediately via express delivery (with some dope Proud & Free swag on us). Please note that purchases requiring a longer delivery time as indicated in the product description (for e.g. custom orders) are excluded from this guarantee, as are late deliveries from wars, Customs holds, natural or other major disasters, alien invasions or acts of God outside of our control. In the rare instance that customs, import duties or taxes are charged, please note that you are responsible for them. All shipments to New Jersey will be charged NJ sales tax.
Delivery Guarantee - International
If your item is not delivered in 45 days, you'll receive a full refund or the item will be reshipped via express delivery (with some dope Proud & Free swag on us). Please note that purchases requiring a longer delivery time as indicated in the product description (for e.g. custom orders) are excluded from this guarantee, as are late deliveries from wars, Customs holds, natural or other major disasters, alien invasions or acts of God outside of our control. In the rare instance that customs, import duties or taxes are charged, please note that you are responsible for them.
Product Sourcing (& Manufacturing) Transparency Policy
We're bikers, adventurers and ex-racers, gas and ink blood brothers who don't shoot blanks (those are tracers).
We scour the world over like a rover to discover the best suicide clutch cover for you to order. We find value in both old and new, from biker tech to a vintage shoe. We're all about skulls, leather and Hogs (and, ahem, we also sell biker jackets for dogs). We're about pushing that envelope, and yeah we design and manufacture our own Biker Dope™.
Plus we sell killer custom parts, blades and makeovers (thanks to our talented accessories, jackets and gear curators). We've also got an eye for outlaw jewelry that's guaranteed to horrify.
So we source products high and low, from the US, Europe, Asia and Bordeaux. And, yeah, in addition to designing original shit for you, like Biker Dope's vintage outlaw line of biker jackets, pants & tool rolls), Biker Quest (a badass immersive poker run that lasts all year), or BULLET biker utility PANTS, we're also curating the coolest shit the world over and selling it to you right here for (gasp) a profit.
Disappointed by the lack of rhyming? Just goes to show, you never really appreciate something until it's gone. Speaking of which, by buying from us you're giving us your trust, so brother, sister we ain't leavin' you in the dust.
You're also helping support, biker initiatives that can keep you out of hell, hospitals or traffic court. Take Biker Quest and Biker Guardians for example—one's an adventure for charity and the other's an innovative safety angle.
So welcome to our Proud & Free Biker store, we know y'all'll find what you're looking for.
p.s. Sign the f up to score: freebies, offers and a whole lot more.
* Our Customer Protection Guarantee for failure to deliver doesn't apply in cases where a faulty address was provided by the customer (don't be a dumbass).